TERMS & CONDITIONS

General

1. Sponsor/Promoter

1.1. The sponsor/promoter of all competitions hosted on Raffall.com or Raffall Mobile Applications is ‘Raffall Limited’ whose Company Registration Number is 9930826 and Registered address is at 35 Bramble Tye, Noak Bridge, Basildon, Essex, SS15 5GR, United Kingdom and from hereon-in referred to as ‘Raffall’.

2. Official Partners

2.1. Although Raffall Limited is the official sponsor of each competition; some competitions have an ‘Official Partner’ that is responsible for providing the associated prize for the relevant competition;

2.2. Each Official Partner is contractually obliged to provide the relevant prize to the winner whilst all related financial obligations are between Raffall and the Official Partner;

2.3. In the absence of an Official Partner, Raffall is responsible for providing the associated prize for the relevant competition

2.4. Official Partners can also be referred to as ‘Host’ or ‘Hosts’

Paid Entry Competitions

3. Display

3.1. Pay to enter competitions each have the following format:

a. A title of the prize;

b. A full description of the prize;

c. Between 1 to 8 images of the prize;

d. Price per ticket;

e. Total number of tickets issued;

f. Number of tickets sold;

g. Number of tickets available;

h. End-date;

i. A question or puzzle with 4 multiple choice answers.

4. Entry

4.1. Only Registered Users of Raffall are eligible to enter competitions hosted on Raffall or raffall.com;

4.2. Users can only sign in to Raffall using an active Facebook account;

4.3. In order to enter a ‘pay to enter’ competition, each entrant must:

a. Submit their answer to the respective question or puzzle;

b. Pay for the number of tickets they wish to purchase;

5. Questions & Puzzles

5.1. Each entrant must submit their answer to the respective question or puzzle upon entering each competition;

5.2. Each competition has a different question or puzzle;

5.3. Each question or puzzle consists of 4 multiple choice answers with only 1 answer being correct;

6. Raffall Credit

6.1. Raffall Credit can only be purchased securely via PayPal;

6.2. PayPal facilitates credit and debit card payments for certain users that do not have a PayPal account.

6.3. Raffall Credit is strictly non-refundable;

7. Tickets

7.1. Details of each Raffall entered as well as a list of all purchased tickets can be found in the app under ‘My Raffalls’;

7.2. Tickets are displayed as follows:

a. Light green tickets with centered ticket numbers represent tickets for competitions that have not yet ended or been drawn;

b. Light red tickets with a sad face represent loosing tickets for competitions that have already ended;

c. Light green tickets labeled ‘refunded’ represent tickets that have been refunded due to not enough tickets being sold before the end-date;

d. Dark green tickets that have a ‘claim’ button represent winning tickets that require the winner to accept or dispute the prize within 21 days of the draw date;

e. Dark green tickets labeled ‘accepted’ represent winning tickets that have been accepted;

f. Dark red tickets labeled ‘disputed’ represent winning tickets that have been disputed.

8. Winner Selection

8.1. Each ticket that contains the correct answer to the respective question or puzzle is entered into the draw with the winner selected at random by Raffall’s automated system.

9. Winner Notifications

9.1. Winners will be notified immediately after the draw;

9.2. Winners will be notified via Push Notifications within the app (if they have enabled them for Raffall and have an internet connection);

9.3. Winners will receive an automated email providing instructions on how to proceed as well as providing the host’s contact information;

9.4. The host will also receive an email notifying them of the winners name, email address, mobile number, Facebook ID and ticket information;

9.5. Winning tickets can also be located within the app under ‘My Raffalls’. (See Art.4.4)

10. Delivery/Collection

10.1. Delivery of the prize is not included unless specifically stated;

10.2. If collection of the prize is possible then the host and winner must communicate directly to arrange and agree on a suitable date and time for both parties;

11. Acceptance/Dispute

11.1. Winning ticket holders have 21 days from the ‘Raffall End-Date’ to either ‘Accept’ or ‘Dispute’ the prize;

11.2. Collection/Delivery of the prize should be concluded prior to the winning ticket holder ‘accepting’ or ‘rejecting’ the prize;

11.3. Pressing ‘Accept’ or ‘Reject’ means:

a. ‘Accept’ – confirms that the prize is as advertised and possession of it has been taken. At that moment all net-proceeds from ticket sales will be credited to the Raffall host’s account and the Raffall is considered closed;

b. ‘Dispute’ – confirms that the prize is not as advertised, or that possession of it has not been taken. At that moment the Raffall status will be changed to ‘Dispute’ and will be investigated by a member of our Disputes Team who will decide whether the proceeds from tickets sales will be transferred to the Raffall host or refunded back to the ticket purchasers of the Raffall;

11.4. If the winner neither ‘accepts’ nor ‘disputes’ the prize within 21 days of the ‘Raffall End-Date’, we reserve the right to withdraw the prize from the winner and select a replacement winner at random.

12. Disputes

12.1. If a Raffall is disputed it will be immediately investigated by a member of our Disputes Team who will decide whether the proceeds from tickets sales will be transferred to the Raffall host or refunded back to the ticket purchasers;

Free Cash Lottery

13. Entry

13.1. Only Registered Users of Raffall are eligible to enter free cash lottery hosted on Raffall;

13.2. Raffall’s Free Cash lottery can only be entered from the Raffall mobile app;

13.3. Users can only sign in to Raffall using an active Facebook account;

13.4. In order to enter Raffall’s Free Cash Lottery, each entrant must do one of the following:

a. Watch 2 video ads all the way to the end before receiving one free ticket;

b. Complete an offer displayed on the offerwall to receive the number of free tickets indicated next to the offer;

13.5. Users can choose only 1 entry option per day (either 13.4a or 13.4b);

13.6. If users try to complete multiple offers in one day, only the free tickets from the 1st completed offer will be counted;

13.7. Each free ticket will be used for the Free Cash Lottery that is live at the time that the tickets have been issued;

13.8. Sponsored video ads are supplied by third-party ad networks and we are therefore not responsible or liable for any content served to our users;

13.9. We accept no liability or responsibility for technical issues relating to advertising that may result in the loss of ads being displayed, app crashes or disputed lottery ticket issues;

13.10. The Ad Network controls what ads are served and in which locations. They also reserve the right to not serve ads to specific users or users located in specific locations.

13.11. Offers are supplied by third-party ad networks and we are therefore not responsible or liable for any offers served to our users;

13.12. The ad network is responsible for notifying us after users successfully complete each offer;

13.13. Free lottery tickets are only issued after we have received notifications from the ad networks confirming that users have successfully completed offers in full;

13.14. Most notifications take up to 15 minutes to be received which means that issuing free lottery tickets can also be delayed by the same time;

13.15. Details of the required action are clearly displayed on each offer. For example “Finish Tutorial”;

13.16. The number of free lottery tickets issued for each offer varies and is subject to change without notice;

13.17. We accept no liability or responsibility for technical issues relating to offers that may result in the loss of offers being displayed, app crashes or disputed lottery ticket issues;

13.18. The Ad Network controls what offers are served and in which locations. They also reserve the right to not serve offers to specific users or users located in specific locations.

14. Tickets

14.1. Details of each Raffall entered as well as a list of all free tickets can be found in the app under ‘My Raffalls’;

14.2. Free entry tickets are displayed as follows:

a. Light green tickets with centered ticket numbers represent tickets for competitions that have not yet ended or been drawn;

b. Light red tickets with a sad face represent loosing tickets for competitions that have already ended;

c. Dark green tickets that have a ‘claim + timer’ button represent winning tickets that require the winner to complete the claim by submitting their rating & review within the time frame displayed on the ticket;

d. Dark green tickets that have a ‘review’ button represent winning tickets that require the winner to provide a rating and review;

e. Dark green tickets labeled ‘Claimed’ represent winning tickets that have been claimed;

f. Dark red tickets labeled ‘unclaimed’ represent winning tickets that have not been claimed within the allocated time frame;

15. Winner Selection

15.1. Each ticket for a free entry competition will be entered into a draw with the winners being selected randomly by Raffall’s automated system.

16. Winner Notifications

16.1. Winners will be notified immediately after the draw;

16.2. Winners will be notified via Push Notifications within the app (if they have enabled them for Raffall and have an internet connection);

16.3. Winning tickets can also be located within the app under ‘My Raffalls’.

17. Claiming

17.1. Winners are responsible for checking the app to see if they have won a prize and all users are able to check the status of their tickets on the ‘My Raffalls’ screen at any time;

17.2. Winners must claim their prize within the time frame indicated on the winning ticket which is always a minimum of 72 hours from the draw date;

17.3. If a winner does not claim their prize within the allocated timeframe then the prize is no longer available to claim.

18. Transfer/Withdraw

18.1. Monetary prizes won in the Free Draw are automatically credited to the winners temporary holdings account immediately after the draw has ended;

18.2. The total amount available for transfer/withdrawal appears under the heading ‘FREE DRAW WINNINGS’ on the My Account screen;

18.3. The user can automatically transfer the amount to their Raffall Account balance;

18.4. The user can request to withdraw the amount to their PayPal account by providing the email address associated with their PayPay account;

18.5. A value displayed in brackets indicates that the amount cannot be withdrawn or transferred until the winner has completed their rating and review;

18.6. A pending amount will be automatically removed if the winner does not provide a rating or review within the allocated time frame.

General

19. Charities

19.1. Some Raffalls have a Charity badge attached to them, which indicates that all or part of the proceeds from ticket sales will go towards a good cause;

19.2. Next to each charity badge is a percentage that indicates the proportion of revenue from ticket sales that will be donated to charity;

19.3. Users can press the charity badge to view details on which charity benefits;

19.4. Only official Registered Charities can be included in our database.

20. Free Credit

20.1. Users can get Free Credit to use within the app by watching sponsored video ads, completing offers and/or by referring people;

20.2. Sponsored video ads:

a. Advertising is supplied by a third-party ad network and we are therefore not responsible or liable for any content served to our users;

b. The amount of free credit issued for each ad view can change from user to user and without notice;

c. We accept no liability or responsibility for technical issues relating to advertising that may result in the loss of ads being displayed, app crashes or disputed credit issues;

d. The Ad Network controls what ads are served and in which locations. They also reserve the right to not serve ads to specific users or users located in specific locations.

20.3. Completing offers:

a. The offers displayed on the ‘Offer Wall’ require users to complete an offer supplied by a third-party company or application in order to receive their free credit;

b. The free credit is given only after the user has completed the offer in full;

c. Details of the required action are clearly displayed on each offer. For example “Install and RUN” or “Install & Finish Tutorial”;

d. The free credit issued for each offer varies and is subject to change without notice;

e. We accept no liability or responsibility for technical issues relating to offers that may result in the loss of offers being displayed, app crashes or disputed credit issues;

f. The Ad Network controls what offers are served and in which locations. They also reserve the right to not serve offers to specific users or users located in specific locations.

20.4. Referring people:

a. Each time a new user joins Raffall after using a Referral code, that user is automatically registered in our system as a referral of the respective referrer;

b. Each referrer is notified of new referrals via Push Notifications and in-app alerts immediately after the referred user signs into the app for the first time;

c. Free credit for each referred user is added to the referrers Raffall account immediately after the referred user signs into the app for the first time.

d. In order to be registered as a referred user a Referral Code must be entered when signing into the app for the first time, or the user must complete the registration process after clicking the link contained within any post.

21. Miscellaneous

21.1. By entering any competition hosted on Raffall, the entrant indicates his/her agreement to be bound by these terms and conditions;

21.2. These Terms and Conditions are governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom;

21.3. Winners of competitions permit Raffall to use of their public profile information (including their name, location, age, profile image and Facebook friends), as well as competition and prize information for any publicity material should so desired. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent;

21.4. In the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the our control, we reserve the right to cancel or amend the competition and these terms and conditions without notice. Any changes to the competition will be notified to entrants as soon as possible;

21.5. Neither Contract Partner shall be liable for any delay or failure in performing any of its obligations hereunder, if such delay or failure is, either wholly or partly, due to force majeure conditions such as floods, earthquakes or other acts of God, or any acts of any governmental body or public enemy, wars, riots, embargoes, epidemics, fires, major internet breakdown, mechanical breakdowns, lack of necessary utilities, labor unrest, transport problems or any other causes, circumstances or contingencies beyond the control of such Party (“Force Majeure Event”);

21.6. This promotion is in no way sponsored, endorsed or administered by, or associated with, Apple Inc., Facebook, Twitter or any other Social Network. You are providing your information to Raffall Limited and not to any other party. The information provided would be used in conjunction with the following Privacy Policy found at www.raffall.com/privacy-policy