Find answers to frequently asked questions about entering a raffle.
Yes! We're the first company in the world to develop a platform that solves the global problem surrounding the 'competition' space and the way in which people try to abuse and manipulate people's trust when offering competitions online.
Yes! We're the first platform of its kind to be approved by Facebook, Apple and Google and although we often use the word 'raffle', we're actually a 'prize competition' platform as each entrant is required to answer a multiple choice question or puzzle to enter.
Entrants are 100% secure because draws are automated and hosts have no control or influence over the winner selection. We also hold all funds in our own merchant account so no funds will ever be transferred to a host until the winner has confirmed receipt of the prize. This removes all incentives for hosts to lie or fraudulently advertise prizes that don't exist.
Every raffle comes with a 'Raffall Guarantee' which means that if you do not receive the prize or if its different from what was advertised, you have the option to press the 'dispute' button on your winning ticket and we will pay you compensation amounting to 75% of the total revenue generated from ticket sales.
The ticket price for each raffle is different and is set by the raffle host.
Yes. However you cannot purchase more than 5% of the tickets to any competition.
You can make a payment using a credit/debit card or bank transfer.
Yes! We have our own Merchant account and use a third-party payment processor approved by Visa and MasterCard and authorised by the Financial Conduct Authority (FCA). They process all payments through a server-to-server system which means that we never store or see your card details.
Bank transfers are reconciled manually within usual office hours. As long as you have quoted the correct reference number on your transfer, your account will be credited within 2-3 hours of your funds appearing on our statement.
If a charitable donation is being made then a charity badge displaying the registered charity and amount being donated is clearly displayed on the raffle.
Any charitable donations will be deducted from the proceeds generated from ticket sales and paid directly from us to the charity.
Raffles end either on a specific date and time or when the last ticket has been sold depending on which option the host selected. These details are clearly displayed on each raffle.
The draw will take place no matter how many tickets have been sold. If the host provides the prize to the winner, then we will transfer the proceeds from ticket sales to the host. If the host decides not to provide the prize to the winner then we will pay the winner a cash compensation amounting to 75% of the ticket sales and the host will keep their prize but not receive any of the revenue received from ticket sales.
You can view your raffle and free lottery tickets on the 'My Raffalls' page of our mobile app or website.
A winning ticket is dark green and has a 'claim' button on it.
A losing ticket is light red and has a sad face on it.
All raffle tickets that contain the correct answer to the entry question or puzzle are entered into an automated draw where our system selects winners at random.
You will be notified via Push Notifications and Email. You will also see a winning ticket on the My Raffalls page of our mobile app and website.
You must press the 'claim' button on the winning ticket to access the 'Get Prize' page where you will be given the contact information of the host and provided with further instructions.
If you win a raffle then you'll be responsible for arranging collection or delivery of the prize. When you receive the prize you must press the 'accept' or 'dispute' button on the winning ticket located on the 'My Raffalls' page. It's important that you do not press 'accept' until you've taken receipt of the prize and are satisfied that its as advertised. Only after pressing 'accept' will the revenue from ticket sales be transferred to the raffle host.
If you do not receive the prize or it's not as advertised then you must press the 'dispute' button on the winning ticket located on your 'My Raffalls' page. By doing so the raffle status will be changed to 'disputed' and will be investigated by a member of our 'Disputes Team' who will award you a cash compensation amounting to 75% of the revenue generated from ticket sales.
The odds of winning a raffle depend on the total number of tickets you purchased in relation to the total number of tickets that were sold. For example, if 100 tickets have been issued and you purchased 1 ticket then the odds of you winning start from 1/100. However, if in the same example 50% of the entrants answered the question or puzzle incorrectly, then the odds of you winning are increased to 1/50.
If a raffle end date is 'Open-Ended' it means that the draw will take place after the last ticket has been sold.
If you win a raffle you will be prompted to rate and review the raffle host based on the service and overall experience provided.
Ratings and reviews are public and can be seen by all users that viewthe Recent Winners screen or the History screen of the host.
Yes. You can enter our Free Bonus draw to win cash prizes each time you share raffles on Facebook.
You must share raffles in Facebook to get free tickets.
You get 1 free ticket per raffle you share in Facebook.
No. You will only receive one free ticket per raffle you share.
Yes, the share counters reset after each draw which means that you can share a previously shared raffle to get a free ticket again.