Find answers to frequently asked questions about hosting a raffle.

• Hosting
• Entering

• Do I need a license to host a raffle on your platform?

  No. All competitions on our platform are legally classed as 'prize competitions' which do not require a license.

• Can I keep the proceeds from ticket sales myself?

  Yes. We're the first raffle platform of its kind that legally enables you to keep the proceeds from ticket sales yourself.

• Can I host a raffle in my business name?

  Yes. You can host a raffle in your personal name or your business name.

• Can I donate part of the proceeds to charity?

  Yes. You can choose to donate between 5% to 100% of the proceeds to a registered charity of your choice.

• How much does it cost to host a raffle?

  It's free to publish a raffle on our platform and we charge a 10% commission on all ticket sales.

• What is the minimum ticket price I can charge for my raffle?

  You can charge a minimum of £0.10 per raffle ticket.

• What is the maximum ticket price I can charge for my raffle?

  You can charge a maximum of £100 per raffle ticket.

• What is the minimum number of tickets I can issue?

  You can issue a minimum of 100 tickets.

• What is the maximum number of tickets I can issue?

  You can issue a maximum of 1 million tickets.

• Can I issue an unlimited number of tickets?

  Yes, but only when 100% of the proceeds is going to a registered charity.

• Can entrants purchase more than one raffle ticket?

  Yes. Entrants can purchase as many tickets as they wish.

• When will my raffle end?

  You can set your raffle to end on a specific date and time or choose for it to end after the last ticket has been sold.

• What does 'Open-Ended' mean?

  If a raffle end date is ‘Open-Ended’ it means that the draw will take place after the last ticket has been sold.

• What happens if all of the raffle tickets aren't sold by the draw date?

  The raffle draw will take place on the scheduled date and time no matter how many tickets have been sold. If you provide the prize to the winner then we will transfer the proceeds from ticket sales to you. If you decide not to provide the prize to the winner then we will pay the winner a cash compensation amounting to 75% of the ticket sales and you will not receive any money.

• How is the winner selected?

  All raffle tickets that contain the correct answer to the entry question or puzzle are entered into an automated draw where our system selects winners at random.

• How will I know who the winner is?

  You will receive an automated email from us providing you with the winners name, contact information and ticket details.

• How are winners notified?

  The winner will be notified via a Push Notification and an email that contains your contact information.

• How do I provide the prize to the winner?

  When creating your raffle you would have selected the relevant delivery/collection option. You and the winner must communicate between each other to arrange delivery/collection of the prize.

• What happens once my raffle ends?

  Once the draw has been made you will receive an automated email containing the winners contact information. After collection or delivery of the prize the winner must press the 'accept' button on the winning ticket and we will process the payment and send you the proceeds from ticket sales.

• What happens if I send the prize to the winner but they say that they didn't receive it?

  The winner has the option to dispute the raffle if they didn't receive the prize or if its not as advertised. If this happens a member of our Disputes Team will open an investigation and for this reason it's important that you keep tracking receipts and/or proof of shipment/delivery in order to build a stronger case in your favor. Until now we've never encountered this scenario as winners have no incentive or motivation to lie about not receiving a prize because they didn't actually purchase it.

• When do I get paid?

  Once the raffle has ended and the winner has 'accepted' the prize we will process the payment and send you the proceeds from ticket sales. Payments are typically made within 48 hours unless previously agreed.

• How do I get paid?

  You can receive your money via Bank Transfer or PayPal.

• Is their a rating system?

  Each winner is required to rate and review the raffall host based on the service and overall experience provided.

• Who can see the ratings and reviews?

  Ratings and reviews are public and can be viewed on the hosts 'History' page as well as the 'Recent Winners' page of our mobile app and website.