Find answers to frequently asked questions about hosting a raffle.
No. All competitions on our platform are legally classed as 'prize competitions' which do not require a license.
Yes. We're the first raffle platform of its kind that legally enables you to keep the proceeds from ticket sales yourself.
Yes. You can host a raffle in your personal name or your business name.
Yes. You can choose to donate between 5% to 100% of the proceeds to a registered charity of your choice.
It's free to publish a raffle on our platform and we charge a 10% commission on all ticket sales.
You can charge a minimum of £0.50 per raffle ticket.
You can charge a maximum of £100 per raffle ticket.
You can issue a minimum of 200 tickets.
You can issue a maximum of 1 million tickets.
Yes, but only when 100% of the proceeds is going to a registered charity.
Yes. However entrants cannot purchase more than 5% of the tickets to any competition.
If a raffle end date is 'Open-Ended' it means that the draw will take place after the last ticket has been sold.
The raffle draw will take place on the scheduled date and time no matter how many tickets have been sold. If you provide the prize to the winner then we will transfer the proceeds from ticket sales to you. If you decide not to provide the prize to the winner then we will pay the winner a cash compensation amounting to 75% of the ticket sales and you will not receive any money.
All raffle tickets that contain the correct answer to the entry question or puzzle are entered into an automated draw where our system selects winners at random.
You will receive an automated email from us providing you with the winners name, contact information and ticket details.
An automated email is sent to all entrants immediately after a draw has been made, requesting that they check the status of their tickets.
When creating your raffle you would have selected the relevant delivery/collection option. You and the winner must communicate between each other to arrange delivery/collection of the prize.
Once the draw has been made you will receive an automated email containing the winners contact information. After collection or delivery of the prize the winner must press the 'accept' button on the winning ticket and we will process the payment and send you the proceeds from ticket sales.
The winner has the option to dispute the raffle if they didn't receive the prize or if its not as advertised. If this happens a member of our Disputes Team will open an investigation and for this reason it's important that you keep tracking receipts and/or proof of shipment/delivery in order to build a stronger case in your favor. Until now we've never encountered this scenario as winners have no incentive or motivation to lie about not receiving a prize because they didn't actually purchase it.
Once the raffle has ended and the winner has 'accepted' the prize we will process the payment and send you the proceeds from ticket sales. Payments are typically made within 48 hours unless previously agreed.
You can receive your money via Bank Transfer or PayPal.
Each winner is required to rate and review the raffall host based on the service and overall experience provided.
Ratings and reviews are public and can be viewed on the hosts 'History' page as well as the 'Recent Winners' page of our mobile app and website.